Terms & Conditions – The Marvel Adventures

1. Booking & Payment

1.1 Advance Payment

A non-refundable advance payment of LKR 10,000 is required to reserve your slot for any event.

1.2 Full Payment

The full balance must be settled at least 1 day prior to the event date.

1.3 Payment Confirmation (Card / KOKO / Mintpay)

For payments made via card, KOKO Pay, or Mintpay, participants are required to submit the payment receipt or confirmation to our Sales Team via WhatsApp or Email.

Your booking will be considered confirmed only after receipt verification by our team.

1.4 Confirmation & Communication

Once the advance payment is received and verified, our Operations Team will add you to a dedicated WhatsApp group within 72 hours.

1.5 Event Communication

All event updates, schedules, instructions, and important information will be shared through this WhatsApp group. Participants are responsible for staying updated.

2. Event Participation

2.1 Preparation

Participants must follow all instructions shared prior to the event and ensure they are physically and mentally prepared.

2.2 Arrival

All participants must arrive on time at the designated location as per the schedule shared.

2.3 Safety Compliance

Participants must strictly follow all safety instructions provided by guides at all times. Failure to comply may result in removal from the activity without refund.

3. Media & Deliverables

3.1 Event Footages (Photos & Videos)

All event photos and videos will be uploaded to a Google Drive link and shared via the WhatsApp group within 5 days after the event.

3.2 Edited Reels / Videos

If you have requested edited reels or videos, they will be delivered within 10 days after the event.

3.3 Media Limitations

Media coverage (DSLR, drone, or mobile) depends on weather conditions, safety requirements, and technical factors. While we aim to capture all key moments, availability is not guaranteed.

3.4 Equipment Limitations Compensation

If DSLR or drone coverage is not possible due to unforeseen reasons (weather, safety, or technical issues), a compensation of LKR 2,500 will be provided.

4. Cancellation & Refund Policy

4.1 Organizer Cancellation

Events may be cancelled or postponed due to weather conditions, safety concerns, or emergencies (before the event date).

In such cases, participants will receive:

• A full refund, or
• The option to transfer to a future event

4.2 Client Cancellation

• More than 14 working days before the event
  → Full refund OR option to transfer to a future event
• 14 to 7 working days before the event
  → 20% cancellation fee (80% refund) OR option to transfer
• Less than 7 working days before the event / No-show
  → No refund (100% charge applies)

4.3 International Card Refunds

For payments made using international credit or debit cards, the refunded amount may be slightly different from the original amount paid.

This can happen due to daily changes in bank exchange rates, currency conversion rates, and any charges applied by the card-issuing bank or payment provider. These exchange rate differences are outside our control and may vary depending on the date the payment was made and the date the refund is processed.

The Marvel Adventures will refund the eligible amount from our side according to the applicable cancellation and refund policy.

5. Event Day Policy

5.1 Weather Interruptions

If the event is cancelled after arrival at the location due to weather or safety concerns, a 60% refund will be issued. (Transportation, meals, and operational costs will be deducted.)

6. General Conditions

6.1 Force Majeure

We are not responsible for delays, cancellations, or changes caused by natural disasters, government restrictions, or unforeseen external factors.

6.2 Liability

All participants join activities at their own risk. By confirming a booking, participants acknowledge the nature of adventure activities and agree to follow all safety protocols.

6.3 Media Usage Rights

Photos and videos captured during events may be used by The Marvel Adventures for promotional purposes unless otherwise requested in writing prior to the event.

7. Our Commitment

At The Marvel Adventures, we always prioritize:

• Safety first.
• Learning second.
• Fun third.