Terms & Conditions – The Marvel Adventures

1. Booking & Payment

1.1 Advance Payment

A non-refundable advance payment of LKR 10,000 is required to reserve your slot for any event.

1.2 Full Payment

The full balance must be settled at least 1 day prior to the event date.

1.3 Payment Confirmation (Card / KOKO / Mintpay)

For payments made via card, KOKO Pay, or Mintpay, participants are required to submit the payment receipt or confirmation to our Sales Team via WhatsApp or Email.

Your booking will be considered confirmed only after receipt verification by our team.

1.4 WhatsApp Group Joining and Approval

After completing their registration, participants must select the “Join WhatsApp Group” option and submit a request to join the dedicated WhatsApp group created for their event.

The joining request must be submitted using the same WhatsApp number provided during registration.

WhatsApp group joining requests will be reviewed and approved by The Marvel Adventures & Expeditions within three (3) days of submission. Participants who do not submit a joining request cannot be added to the group.

1.5 Event Communication

All event-related updates, schedules, meeting points, preparation guidelines, instructions, and other important information will be shared through the dedicated WhatsApp group.

Participants are responsible for joining the correct WhatsApp group, regularly checking the information shared, and ensuring that they remain updated before the event.

2. Event Participation

2.1 Preparation

Participants must follow all instructions shared prior to the event and ensure they are physically and mentally prepared.

2.2 Arrival

All participants must arrive on time at the designated location as per the schedule shared.

2.3 Safety Compliance

Participants must strictly follow all safety instructions provided by guides at all times. Failure to comply may result in removal from the activity without refund.

3. Media & Deliverables

3.1 Event Footages (Photos & Videos)

All event photos and videos will be uploaded to a Google Drive link and shared via the WhatsApp group within 5 days after the event.

3.2 Edited Reels / Videos

If you have requested edited reels or videos, they will be delivered within 10 days after the event.

3.3 Media Limitations

Media coverage (DSLR, drone, or mobile) depends on weather conditions, safety requirements, and technical factors. While we aim to capture all key moments, availability is not guaranteed.

3.4 Equipment Limitations Compensation

If DSLR or drone coverage is not possible due to unforeseen reasons (weather, safety, or technical issues), a compensation of LKR 2,500 will be provided.

3.5 Media Storage Period

Media files will be stored for three (03) months from the event date. Clients must download all photos and video footage within this period. Media files may be permanently deleted after three months and may not be recoverable.

3.6 Edited Reel Revisions

One (01) revision is included for each edited reel. Any revision request must be submitted within three (03) working days from the date the reel is delivered. Revision requests received after this period will not be accepted.

4. Cancellation & Refund Policy

4.1 Organizer Cancellation

Events may be cancelled or postponed due to weather conditions, safety concerns, or emergencies (before the event date).

In such cases, participants will receive:

• A full refund, or
• The option to transfer to a future event

4.2 Client Cancellation

• More than 14 working days before the event
  → Full refund OR option to transfer to a future event
• 14 to 7 working days before the event
  → 20% cancellation fee (80% refund) OR option to transfer
• Less than 7 working days before the event / No-show
  → No refund (100% charge applies)

4.3 International Card Refunds

For payments made using international credit or debit cards, the refunded amount may be slightly different from the original amount paid.

This can happen due to daily changes in bank exchange rates, currency conversion rates, and any charges applied by the card-issuing bank or payment provider. These exchange rate differences are outside our control and may vary depending on the date the payment was made and the date the refund is processed.

The Marvel Adventures will refund the eligible amount from our side according to the applicable cancellation and refund policy.

4.4 Refund Processing & Banking Delays

Once a refund request is received, The Marvel Adventures will review the request and, where the refund is eligible under the applicable cancellation and refund policy, initiate the refund process within three (3) working days.

The three (3) working-day period applies only to the review and initiation of the refund by The Marvel Adventures. It does not guarantee that the refunded amount will be received, cleared, or reflected in the participant's account within this period.

Depending on international banking procedures, payment gateway processing, currency conversion, intermediary banks, and the receiving bank, international refunds or transfers may take approximately fifteen (15) to thirty (30) working days, or longer in certain circumstances, to be fully processed and reflected in the recipient's account.

The Marvel Adventures shall not be held responsible for delays, deductions, exchange-rate differences, rejected transactions, or processing times caused by banks, card issuers, payment gateways, intermediary institutions, or any third-party financial service provider after the refund has been initiated from our side.

Participants are responsible for providing accurate payment and bank details when required. Any delay, additional charge, or failed refund resulting from incorrect, incomplete, or outdated information provided by the participant will be the participant's responsibility.

5. Event Day Policy

5.1 Weather Interruptions

If the event is cancelled after arrival at the location due to weather or safety concerns, a 60% refund will be issued. (Transportation, meals, and operational costs will be deducted.)

6. General Conditions

6.1 Force Majeure

We are not responsible for delays, cancellations, or changes caused by natural disasters, government restrictions, or unforeseen external factors.

6.2 Liability

All participants join activities at their own risk. By confirming a booking, participants acknowledge the nature of adventure activities and agree to follow all safety protocols.

6.3 Media Usage Rights

Photos and videos captured during events may be used by The Marvel Adventures for promotional purposes unless otherwise requested in writing prior to the event.

7. Our Commitment

At The Marvel Adventures, we always prioritize:

• Safety first.
• Learning second.
• Fun third.